Privacy Policy

Your privacy and data security are our top priorities

Last updated: November 15, 2025

1. Introduction

Codeless Sync ("CLS", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information.

Controller: Codeless Sync

Contact: codelesssync@gmail.com

Location: London, United Kingdom

Ilshady Studios Ltd | Company No. 15699597 | Registered in England & Wales

2. Information We Collect

Account Information

  • Email address
  • Name
  • Payment information (processed by Stripe, we don't store card details)

Service Connection Data

  • API credentials for connected services (encrypted with AES-256-GCM)
  • Database connection strings (encrypted with AES-256-GCM)
  • Configuration settings for your syncs

Usage Data

  • Sync logs and history
  • Error reports
  • Service usage metrics (number of syncs, data volumes)

Technical Data

  • IP address
  • Browser type and version
  • Device information
  • Cookies (for authentication and session management)
3. How We Use Your Information

We use your data to:

  • Provide and maintain the sync service
  • Process payments
  • Send service notifications (sync failures, billing issues)
  • Improve our service and troubleshoot issues
  • Comply with legal obligations

We do NOT:

  • Sell your data to third parties
  • Use your data for advertising
  • Share your data except as described in this policy
4. Data We Access from Connected Services

To perform synchronization, we access:

  • Payment data from your payment processor accounts
  • Database schema and table information
  • Data specified in your sync configuration

We only access data necessary to perform the sync service you've configured.

5. How We Share Your Information

We share data only with:

Service Providers

  • Stripe - Payment processing
  • Hosting provider - Infrastructure and database hosting
  • Email provider - Transactional emails

All service providers are contractually required to protect your data and use it only for specified purposes.

Legal Requirements

We may disclose data if required by law or to:

  • Comply with legal processes
  • Protect our rights or property
  • Prevent fraud or security issues
6. Data Storage and Security
  • Location: Data stored in US
  • Encryption: All API credentials and sensitive data encrypted with AES-256-GCM encryption at rest and in transit via TLS
  • Access: Limited to essential personnel only
  • Retention: We retain your data while your account is active plus 30 days after cancellation

Enterprise Security

  • API credentials encrypted with AES-256-GCM encryption
  • Database credentials stored using industry-standard encryption
  • All data transmitted over encrypted connections (TLS 1.3)
  • Regular security audits and monitoring
7. Your Rights (UK GDPR)

You have the right to:

  • Access - Request a copy of your data
  • Correction - Update incorrect information
  • Deletion - Request account and data deletion
  • Portability - Export your data
  • Restriction - Limit how we process your data
  • Objection - Object to certain processing
  • Withdraw consent - Stop processing based on consent

To exercise these rights:

Contact us at codelesssync@gmail.com

We will respond to requests within 30 days.

8. Data Retention
  • Active accounts: Data retained while subscription is active
  • Cancelled accounts: Data deleted 30 days after cancellation
  • Logs: Retained for 90 days for troubleshooting
  • Financial records: Retained for 7 years for tax compliance
9. Cookies

We use essential cookies for:

  • Authentication and session management
  • Security and fraud prevention

We do not use tracking or advertising cookies.

10. International Transfers

Your data may be transferred to and processed in countries outside the UK/EU. We ensure appropriate safeguards are in place through:

  • Standard contractual clauses
  • Hosting providers with appropriate security certifications
11. Children's Privacy

Our service is not directed at children under 16. We do not knowingly collect data from children.

12. Changes to This Policy

We may update this policy and will notify you of material changes via:

  • Email notification
  • Notice on our website

Continued use after changes constitutes acceptance.

13. Contact Us

For privacy questions or to exercise your rights:

Contact: codelesssync@gmail.com

Supervisory Authority

You can complain to the Information Commissioner's Office (ICO):

Your Consent

By using CLS, you consent to this Privacy Policy.